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This image symbolizes HCCGS as a futuristic, authoritative force in the hospitality industry. The advanced, business-suited figure represents the Advocator, embodying professionalism, innovation, and advocacy for both staff and guests. The glowing elements, logo, and briefcase highlight leadership, progress, and a commitment to fairness and excellence. The logo itself reinforces the company’s identity and mission to elevate decorum and set new standards within the industry.
HCCGS advocates for both staff-guest experiences in the hospitality industry. We focus on fostering professional decorum, enhancing customer service, and ensuring loyalty program members receive fair treatment. Through training, mediation, and monitoring, we help hotels create better working environments so Staff-Guest experiences is stay consistent is the goal. staff and guest experiences
We specialize in Staff-Guest Relations training using social analytics to improve interactions. Our business development services help hospitality companies grow and meet goals. Streamlining Staff-Guest experiences boosts return rates, reduces staff stress, and enhances your bottom line.
“In everything we do, values like integrity, honesty, and loyalty must guide our actions. These aren't just words—they define who we are. Our commitment to these principles fuels our motivation. In the face of challenges, we persist not out of duty, but from a deep belief in the power of doing what’s right. Our advocacy is relentless because true success lies in making things right, in every decision and action. We don’t just strive for excellence; we strive for righteousness in all we do."
435 West 31st Street, New York, New York 10001, United States
Open today | 09:00 am – 05:00 pm |
"Where Hospitality Meets Harmony: Cultivating a Unified Staff-Guest Experience."
As a passionate traveler, I’ve faced numerous challenges within the hospitality industry, from mistreatment at hotels to poor communication between guests and staff. These experiences inspired me to create HCCGS , an organization dedicated to advocating for both guests and staff in the hotel industry. HCCGS was formed to address the gaps in decorum and professionalism that affect both sides. Our mission is to create a fair and respectful environment where staff are empowered to perform at their best, and guests receive the high-quality service they deserve. By championing open dialogue, staff support, and guest care, HCCGS is transforming the hospitality experience for everyone involved.
HERO framework ensures every guest interaction is infused with care, professionalism, and excellence. By applying these soft skills principles consistently, businesses can build lasting loyalty, enhance their reputation, and differentiate themselves in competitive markets.
Hotel Chamber Of Commerce Staff & Guest Affairs
Copyright © 2024 Hotel Chamber of Commerce Staff & Guest Affairs HCCGS .com - All Rights Reserved.
Ceo/Founder N.Clarke
A advocator for a better hospitality loyalty Era.
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